Terms & Conditions

REFUND & EXCHANGE POLICY

 

Any products returned in accordance to your statutory rights with a receipt and in its original resalable condition, within 28 days, All Floors Direct will exchange for alternative products to the value of the products lowest selling price or refund the total value.

 

Products returned for any other rational will incur a stock handling charge of 50% of the total value of the products sold.

 

All Floors Direct will not refund on items that are non-stock items, these are goods that are sold off samples.

 

No cash refunds.  Credit card & cheque refund only.  Any cash sale returns will be reimbursed by credit notes, of same value, only.

 

TERMS & CONDITIONS

 

  • ·         Terms are payment in full.
  • ·         Ownership of products remains with ALL FLOORS DIRECT until full payment is received.
  • ·         Part-Payment (deposits) for items is only valid for up 8 weeks. After which items will no longer be held and can be re-sold.
  • ·         All goods to be inspected by the customer on collection/delivery.  The customer will then deemed to have accepted goods in good condition.
  • ·         ALL FLOORS DIRECT does not accept any liability for the duration of the transportation of ordered items.
  • ·         ALL FLOORS DIRECT accepts no liability against measurements supplied by the customer. 
  • ·         Measurements/Quotations calculated by ALL FLOORS DIRECT will aim to take into account off-cuts/wastage.  Nevertheless due to sizes and shapes of rooms all quotations are estimates and as such the customer will be invoiced for any additional material required to complete the fit.

 

Important information and advice to consider before purchasing a floor

 

  • ·         All quotations (for flooring) from ALL FLOORS DIRECT are based upon the sub-floor being of an acceptable standard for laying laminate & wood           flooring, any work carried out on the sub-floor will solely be the responsibility of the customer.
  • ·         All quotes are valid for up to 2 weeks from the date written/stated/agreed. Any time after this period they may be subject to change.
  • ·         All pack sizes are approximate and a tolerance of 1.24% should be made. BS 3655.
  • ·         All natural wood products will have an acute variation in its colour and grain, which alters over time, depending upon the grade of wood chosen.                    Samples will give some indication to this variation, but cannot give the complete picture.  Once purchased, All Floors Direct will not be liable if                   customer(s) find the colour / grain not to their liking. 
  • ·         Guarantees on all products are with the manufacturer and not ALL FLOORS DIRECT.  For Guarantees to be valid fitting instructions must be                   adhered to.  This does not affect your statuary rights in anyway.
  • ·         Fitting instructions are available if required and should be requested from ALL FLOORS DIRECT.
  • ·         ALL FLOORS DIRECT does not employ any fitters directly and as such accepts no responsibility for fitting contractors or the fitting of the floor.
  • ·         All wood based products must be left unopened horizontally in the room for where they are to be laid/fixed for at least 48 hours prior to the fit to               acclimatise both for humidity and temperature.


Terms and Conditions of Website

These are the terms and conditions which apply to all distance purchases from All floors Direct Ltd through this or any of our associated web sites .

The term "you" refers to the Buyer
The term "us" or "we" or "our" refers to All floors Direct

All Products come with Manufacture Warranties and Guarantees. Warranties and Guarantees on all products are with the manufacturer and not All Floors Direct. All Floors does not accept any responsibly for manufacturer claims.

Website Colours & Likeness

Colour likeness of products may vary due to limitations of browser software , camera settings and monitor/screen settings. We recommend all customers order a sample before placing an order or come into our Romford Showroom to view samples.

On natural products such as real wood, samples are selected at random and will frequently vary in colour due to the nature of the product.

A listing on this or any of our associated websites does not guarantee that the product is in stock for immediate dispatch. We advise that all customers contact us by phone or e-mail to determine when their selected product is likely to be ready.

Prices

Prices may very, we reverse the right to remove any product or price mis-quoted by this website or any associated web sites. Reserve the right to remove any product from our stock list without notice. Please be advised that prices may vary due to commodity and fuel price changes in the wider economy we make every effort to publish accurate information, but mistakes may occur.

Privacy and Data Protection Act

Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services that we offer. We will not use our information for any unlawful or undisclosed purposes. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

Before Ordering
Please ensure that you read and are satisfied with all of our terms and conditions before placing your order